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Terms, Conditions, and Privacy Policy

Golden Valley Personalized Gravesite Care LLC owns and operates this site. Accessing or purchasing from our site means you agree to our Terms, Conditions, and Privacy Policy. If you disagree, you must not use our services. We may change terms without notice, and continued use signifies acceptance. You attest that you are of majority age to use our site. By placing your order, you agree to the following:

Return Policy:  We take pride in providing high-quality custom-made arrangements and exceptional customer service. Because of the custom nature of our product, we do not accept returns or provide refunds.

Pricing and Delivery Information: Our website prices and delivery fees are based on the market area we serve, which includes Fayetteville, Springdale, Rogers, Bentonville, Bella Vista, Elm Springs, Farmington, Prairie Grove, Tontitown, Lowell, and Goshen. Please contact us for out of market or special requests. Product prices and services can change without notice. We’re not liable for any service changes.

Product Variations and Installation: We strive for accuracy, but slight variations in the finished product may occur due to inventory availability or manufacturer changes. Our saddles are designed with stability in mind, ensuring a secure fit within the bounds of reasonable use and conditions. Our arrangements use floral foam and may contain added adhesive for stability of the flowers in the foam. We make every effort to install the product carefully, safely, and securely without damaging the stone or vases, within the agreed timeframe. However, we are not responsible for any post-installation delays, losses, or damages to headstone or vases caused by weather, cemetery maintenance, theft, or other events. You agree to indemnify, defend, and hold harmless Golden Valley Personalized Gravesite Care LLC, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms, Conditions, and Privacy Policy or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. You agree to be governed by the laws of the State of Arkansas. 

Privacy Policy: Your personal information’s protection is paramount to us. We only collect necessary details for order processing, such as your billing address, shipping address, email address, and credit card information. We never share or sell your information to third parties.

Security and Storage: Our website provider, WIX, retains and securely stores only essential information, including order data, billing details, delivery information, and order contents, in an encrypted format. Golden Valley Personalized Gravesite Services LLC does not store credit card information. We may occasionally send courtesy emails about promotions or discounts. If you wish to opt out of this service, please email us at terri@goldenvalleygravecare.com.

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